Which Ticket Form should I fill out?

As we grow, we will continue to add more forms to the helpdesk when needed.

Currently we have the Developers and IT Support on the helpdesk.

• Computer, phone, office internet, printer support as well as most user account issues or questions should go to the Tech Support Form with exceptions below.
• Byte macro specific issues, Rad Bot, automation issues or questions should go to the Development Support Form.

Marketing is not on the helpdesk and should be reached @ marketing@radiusgrp.com.

• Accounts Marketing handles
  • Total Expert
  • HubSpot
  • Social Media

HR is not on the helpdesk and should be reached @ hr@radiusgrp.com.

• Accounts HR handles
  • Paylocity
  • Knowledge Coop

Peter Cook is not on the help desk and should be reach @ pcook@radiusgrp.com.

• Accounts Peter handles
  • DOMO
  • Optimal Blue (OB)

Mattie Rupple is not on the help desk and should be reached @ mrupple@radiusgrp.com.

• Mattie handles
  • Office supplies
  • Printer supplies
  • FedEx Shipping labels

When in doubt, select the Tech Support form and we can redirect it as needed.