Helpdesk 101
How to use the helpdesk | FAQ
Can I use email to reply to a ticket?
Yes, our helpdesk is able to receive answers to your tickets via email. Whether you are using Outlook or any other email client, our helpdesk will be able to handle it.
How to Open a Ticket
Anytime you have an issue, its imperative that you need to be able to reach out for assist, here is a guide on how to open a ticket!How to Open a Ticket.pdf
How to Setup Microsoft Authenticator
Since we deal with a lot of sensitive data, we require that our employees set up multi-factor authentication. Which is a fancy way of saying adding an extra step when you log into your account. This guide will walk you through how to download the app we use (Microsoft Authenticator) and how to se...
I see a blue screen, what should I do?
If you experience a blue screen error, attempt the following: reboot wait 3 minutes try again if that doesn't work, create a ticket with IT.
Which Ticket Form should I fill out?
As we grow, we will continue to add more forms to the helpdesk when needed.Currently we have the Developers and IT Support on the helpdesk. Computer, phone, office internet, printer support as well as most user account issues or questions should go to the Tech Support Form with exceptions belo...